Automated Safety Net:Introducing the Notification Escalation Manager
The Artivis Notification Escalation Manager creates an automated safety net ensuring your most critical alerts are always seen, actioned, and resolved promptly.
Live Escalation Pathway
Policy: ActiveImminent Booking-Update-Acknowledgement Overdue
Remind Careworker for Prompt Action
Missed-Medication Alert Overdue
Escalate to Care Manager
Imminent Log-Request to Coordinator Overdue
Remind Coordinator for Prompt Action
Incident Report Alert Overdue
Escalate to Care Manager
When an Overlooked Notification Becomes a Major Incident
When everything is an alert, nothing is an alert. Here is what can go wrong.
The Artivis Alert Notification & Escalation Pathway
Your Automated Safety Net
Critical Alerts
A notification for a critical alert is triggered, requesting the responsible staff to respond within stipulated timeframe, depending on the urgency of the concerned issue.
Persistent Reminders (The Nudge)
A critical alert is not dealt within the stipulated timeframe, the system reminds the assigned individual of the impending escalation.
Superior Escalation (The Oversight)
If unresolved by the stipulated time, the system automatically escalates it to the relevant superior for oversight and action.
Senior Management Alert (The Final Backstop)
The system also provides a direct escalation path to senior management for swift resolution.
Total Control Over Alert Management
Flexible, powerful configuration to ensure the right action by the right person at the right time.
Tailor your escalation strategy
Intelligent Configuration
Configure the escalation logic that fits your policies and risk tolerance.
Key Capabilities:
User-Defined Time Thresholds
Set response windows, supervisor escalation points, and senior management triggers.
Role-Based Assignments
Assign types and pathways to roles (coordinators, supervisors, care managers) for clarity.
Ready to experience intelligent configuration?
The Artivis Difference
Why our Notification Escalation Manager is superior to standard notification systems.
Passive & Unreliable
Critical alerts are “fire and forget.” No guarantee they are seen or actioned.
Active & Persistent
The system actively ensures resolution via reminders, escalations and resolutions.
End-to-End Home Care Management Powered by AI
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Your Complete End-to-End Home Care Management Solution
Artivis AI transforms every aspect of your operations so you can focus on delivering exceptional care.
Ensure Your Critical Alerts Are Never Ignored Again.
Discover how the Artivis Notification Escalation Manager can build a powerful safety net for your agency, driving accountability and ensuring every critical issue is resolved.